Activities -E-Commerce-

As momentum builds behind Internet commerce, companies have a unique opportunity to reinvent how they transact business. E-commerce sites enable companies to enter new markets and attract new customers. Companies receive the benefits of increased revenues and reduced costs associated with conducting business, in addition to streamlined demand and supply chains. End users benefit from being able to interact with a company at their convenience-whether for selecting and purchasing products, receiving customer service, or reviewing past transaction history. Customers who have positive experiences with a company's online buying process, and with whom the merchant establishes an effective relationship, will be loyal and will return frequently.
Q&R, through its subsidiary (INSTORE S.A.) aims at providing specialized e-commerce and e-business software solutions, to both private enterprises and the Greek public sector.

E-business solutions can be offered to:

Small to medium sized companies that may not possess the infrastructure and the specialized personnel for support, but wish to advertise and do business on the Internet, through their own website.
Larger sized companies/organizations and chains of stores that may need, apart from the basic functions, to offer composite information and services to their users/consumers (i.e. an e-commerce system that integrates with the existing business system).
Organizations of the public sector that need to display and implement their financial operations on the Internet.

These are the specific services that we can provide to its clients:

E-commerce Solutions

Basic Stores (small/medium sized businesses)
Full Stores (larger companies/organizations)
Enterprise Stores (very big companies/organizations/chains, like Supermarkets - two kinds: Hosting/Merchant)

Application Service Provision-ASP

Web Site Design - Hosting

Consulting, Training & Support

For the development of its integrated solutions, we have chosen the products of INTERSHOP, one of the leaders in sell-side e-commerce software, and has actually become an INTERSHOP Professional Solution Provider. With over 3,000 customers worldwide, like Bosch, Canon USA, Columbia Tri-Star, Compaq, Hewlett Packard, Lufthansa, Mercedes Benz, Motorola, Silicon Graphics, Sony, Alta Vista, etc., and more than 100,000 e-commerce sites licensed on its products, INTERSHOP is one of the world's leading providers of e-commerce software solutions, covering 40% of the global market.

INTERSHOP enfinity

For enterprise customers looking to sell anywhere on the Internet, INTERSHOP developed enfinity, a "state-of-the-art" enterprise e-commerce application that offers robust selling features, closely integrates with existing systems and provides the flexibility to grow with your future e-commerce needs.

Enfinity' s component architecture delivers the benefits of a packaged application without trading off customization capability. Enfinity 's open and flexible architecture allows enterprises to develop and extend enfinity by integrating with custom and third-party solutions to address specific business needs. The architecture also separates transaction and catalog functions, which allows enterprises to scale these separately as business demands.

Enfinity has four main components. The enfinity Management Center provides a central point of interaction with the functions of the enfinity Catalog Server and the enfinity Transactivity Server. The enfinity Application Server provides enfinity with a scalable and distributed application environment and is the foundation on top of which all enfinity services and cartridge extensions are built. The enfinity Management Center (eMC) provides a single point of interaction for coordinating a multi-channel eBusiness strategy. It consolidates the management of eBusiness processes, product information, and transaction processing through an easy-to-use graphical interface that allows business as well as technical users to manage all aspects of the eBusiness in a user-friendly environment. Supporting these high level components are the Database Object Cache and relational database layers, providing a high performance storage mechanism for all enfinity data. Here are all of enfinity's functional components:

Management Center
Catalog Server
Transactivity Server
Application Server
Intelligent Merchandiser
Pipeline Orchestrator
Transaction Engine
Remote XML Interface
Cartridge API
Visual Pipeline Manager

INTERSHOP enfinity allows you to:

Sell Anywhere
Integrate Everything
Today and Tomorrow

INTERSHOP ePages

ePages is another product that can give Application Service Providers (ASPs) state-of-the-art tools to realize the e-commerce aspirations of small and medium-sized businesses. A highly customizable product, ePages makes it possible for sellers to deploy e-commerce sites themselves using automated features, and to add sophistication as their businesses grow. Furthermore, with features like shared shopping baskets, ePages is specifically designed to suit the needs of an online merchant community.

Key benefits include:

Self-Service E-commerce
Easy Store Creation and Management
Fully Upgradable E-Commerce Features
Additional Features and Functionality

ePages enables ASPs to offer self-service e-commerce to their customers via a simple web browser interface. Using ePages, sellers choose from pre-designed templates to do their store design and back-office creation. Because sellers do the set-up and design work themselves, the costs to the ASP are minimal. When sellers require further customization or functionality, they can upgrade to a more advanced INTERSHOP solution.

ITERSHOP 4 ePages has the following features:

Mass Deployment
Easy Upgrade Path
Community Building
EPages can help your business gain new customers and generate revenue streams, build advanced communities and support and manage thousands of self-sufficient stores using limited resources.

INTERSHOP Hosting & Merchant

Hosting and Merchant are part of INTERSHOP's product line for Service Providers who offer e-commerce hosting service for small and medium-sized businesses. Sellers set up their sites through an INTERSHOP Service Provider, which gives sellers all the benefits of INTERSHOP technology including advanced merchandising features and easy browser-based business administration. Service Providers assist sellers with getting their sites up and running, selecting a merchant bank account, as well as performing round-the-clock system monitoring.

INTERSHOP 4 Hosting lets sellers share server resources, allowing Service Providers to offer attractive e-commerce site hosting services. Then, as sellers businesses grow, they can add all the performance, memory, and database power of a dedicated or co-located server.
A dedicated server solution, INTERSHOP 4 Merchant can accommodate heavy site traffic and transactions without performance being impeded by other sites residing on the same server.

INTERSHOP 4 Hosting and Merchant enables sellers to:

Set Up A Web Business
Manage the Online Business
Plenty of Room for Growth

Additional Features and Benefits:

Performance
Global Market Support
Broad Platform Support

:: Back ::

Web presence and corporate image promotion have become a commonplace channel for communicating the image of a company with prospective and existing customers. Q&R offers the capabilities of a highly skilled Web graphics design department for customers who wish to promote their company image on the Internet. This offer compliments turnkey web application solutions Q&R offers. The Web design department can also create sophisticated multimedia messages, using the latest technologies in Web graphics design. Company Logo creation, advertising banners, marketing messages, web layout and novel site navigation methods are amongst the offered services.

One major issue that many companies face today is the investment in technology infrastructure (hardware, software and human experts) in order to run their IT applications. To resolve this issue, Q&R provides application services hosting option for its customers through the Data Center operations that has been created by its subsidiary company, Instore S.A. This data center is equipped with the appropriate server infrastructure, capable of running Q&R applications for any size of company, and is manned with experts in the IT field capable of resolving any technical issues that may arise. With that in mind, Q&R customers who wish to utilize the services offered by this Data Center will be free to focus on running their business.